20 Community tips from the Twitterversity
Last week Tom De Ruyck was one of the visiting professors at the Market Research Twitterversity. His 20 tips for running a community were immensely popular according to the organization. We listed them below!
- Think before you act: do you need a short forum or an ongoing community? Are you able to manage a LT one?
- ‘Research Communities’ are qualitative of nature. Quantitative questions? Start an ‘Online Research Panel’!
- Remember: Research Communities are never representative! They are a qualitative tool and specific profiles participate.
- Work with participants that show identification with your brand and/or the research topic! They are the best…
- Work with 150 people max: our scientific research shows that more members will not deliver you extra insights.
- Be happy with 30 answers on a topic. We know that the number of new arguments in a post saturates after 30.
- It’s an illusion to think that all participants will answer all questions. Would you do?
- Right number of people + right type of participants is NOT a community yet. You have to build a community!
- Parts of the briefing: who is the client? goal of the project? incentives? when will the company give feedback?
- Have a conversation guide ready before you start. Even if it’s a community of 3 month or a year… Be proactive!
- Be sure that you have a gatekeeper/ambassador of the project @ client side, taking care of input and feedback.
- Co-create the conversation guide with the gatekeeper and internal clients. Make sure it’s chucked into themes.
- Conversation guide can consist of: polls, qualitative questions, short tasks, uploading pictures, … Make it fun.
- Try to have different ‘virtual rooms’ in your community: giving feedback to your stimuli vs. unsolicited feedback.
- Give part of the community back to the members: their ‘room’! It’s the social glue of your community.
- Last but not least: make sure you have a moderator with the ‘C-factor‘! 🙂
- Use gaming elements in your community to keep members engaged: expert statuses, badges, random acts of kindness.
- Present your results in an engaging way: workshop, infographic, short movie, news website (INFOTAINMENT)
- Keep in mind that quantitative validation of insights can be good. Remember: communities are not representative.
- Enjoy it! Have fun! 🙂 ‘Research Communities’ are just great to do, as a researcher, a client AND a participant!