Ingredients of Customer Centricity: Extreme Creativity
Customer Experience determines not only whether a brand survives, it determines if it thrives. In this series of articles, our…
Customer Experience determines not only whether a brand survives, it determines if it thrives. In this series of articles, our…
Customer centricity requires brand owners to step outside the boundaries of their business and look at their value proposition through…
We are in the midst of a Copernican Revolution; businesses that revolve around their customers are outperforming and outlasting those…
Some 450 years ago, Nicolaus Copernicus concluded that the Sun (not the Earth) is at the center of our solar…
The digital age is moving at an ever-increasing pace. This manifests itself not only in the speed of new technological…
Do you think your company is consumer-centered? Think again. Many companies have different practices in place for defining and delivering…
Many will agree that engagement and connectivity within the organization are key for a future-proof company. This was again made…
In plenty a company, customer service is the only tangible contact (or touchpoint) a customer has with a company. A…
As published on the Conversation Management blog by Steven Van Belleghem on November 4, 2013. The corporate world is at…
Everybody wants to be customer centric, but the actual realisation differs from company to company, so we learned from a…