How to get smarter in a healthy way in 3 hours time

As an InSites employee & new joiner of the InSites Health team, I was very curious to see our Health knowledge & experience summarized in the InSites Health Smartees.
Never skip breakfast’ is one of the basic health commandments, so we started the workshop with a sumptuous breakfast! The other guests and I were fully ready for the start of a highly efficient workshop!

  • The patient can no longer be ignored – 43% of patients look for online health info every month

There’s a lot of movement in the world of Health. Some evolutions are less impactful from a market research perspective, but others are ‘incontournables’. One of them is the way in which patients are stepping forward and are engaging a lot more in conversations about their health (offline & online), which is a true revolution in the Health sector and is deeply changing the relations between the HCP, the patient & the pharmaceutical company.
The first way to anticipate this new situation is to monitor and to know ‘your tools’ as a Health Conversation Manager. My colleague Magali Geens, InSites Consulting Health Director, gave us a view on the 2010 Health Study: Social Media Use in Health. The audience, renowned people in (European) health care marketing, was especially excited about the results because this year the data were extended from Europe to the rest of the world.

  • Do not fear – but learn from patient conversations & act!

Health marketers learned how they should engage in the conversation with the empowered patient: track search behavior on Google, find out whether competitors already use ‘sponsored links’ (e.g. no pharma company has yet bought a ‘link’ for the Dutch term ‘hoofdpijn’ (‘headache’ in English)), read conversations about treatments, side effects etc. between patients on communities, social networks…
I think the most important thing I learned was that pharma companies do not need to be afraid of online patient conversations – on the contrary, it is an opportunity for them to learn from these conversations and think of ways to optimize the HCP-patient-pharmacy relation within the given context.
Some more arguments: conversations are more often positive than negative; patients are very open to be activated online by the HCP & the broader industry (e.g. 48% is interested in a doctor who can be consulted online!)

  • The answer is out there… Tapping into the conversations of connected patients and caregivers

After a refreshing break, Prof. Dr. Niels Schillewaert taught us how to answer health-related questions without asking questions to patients… You could literally ‘sense’ the enthusiasm of the audience upon encountering the added value of social media nethnography on the basis of two cases in Health Research. The presentation clearly inspired people as there were a lot of questions about how to do it in practice and for which business goals it is relevant (e.g. brand analysis, online marketing, evaluating ad impacts…)
One slide of the presentation highly enlightened me: the summary of the advantages of social media nethnography. In short: there is a reduced interview bias (no single question is asked to patients), really new insights (new questions pop up based on answers found), the answers are surrounded by a ‘rich’ context (patient language, spontaneous answers in the ‘heat of the moment’), emotions are measured and you can go back in time

  • How to forecast prescription behavior of HCPs

Within the continuously innovating market research industry, we may not forget that as a research agency, we still massively conduct ‘traditional’ online quantitative research.
Sarah Mertens from AstraZeneca presented us the research design and learnings of a pan-European Physician study. The goal was to quantify current prescription behavior and future switch intention among specialists of a product x and to understand drivers & barriers to switch from current treatments to product a.
I learned here that close cooperation between the client & the research agency was very important for the success of the study. In order to have a 100% solid & valid design, some smart elements were built-in (e.g. reliability of measurement was double checked: self-reported prescription behavior was almost an exact match of the up-to-date available prescription data).
At the reception afterwards, all attendees were fully engaged in conversations about patient conversations and I … I was really proud to be part of the Health Team of InSites Consulting!
Interested in the presentations?

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