Special edition Smartees

Closing up our Smartees of 2008, we present you the last rerun in 2009 and this in a special edition, combining our Customer Experience and Innovation insights on 19th of February.

We begin the afternoon with our findings of the ‘Relationship Monitor 2008’-study. This study covers 6 sectors: Finance, Automotive, Telecom, Air Travel, Tour Operators and Retail and gives you a review of your customer experience strategy through benchmarking.

After the coffee break our guest speaker, Johan Van Langenbick from CREAX will demonstrate how the CREAX methodology works through real case examples. Filip De Boeck, Director Innovation Research will reveal the innovative InSites approach and the challenges in terms of the selection of the specific profiles, the tools used to connect with consumers and the stimulation of creativity in an online setting.

Check out the full program and register online.

You might also be interested in

Join the Dots rebrands to InSites Consulting UK

Join the Dots rebrands to InSites Consulting UK

Following the acquisition of Join the Dots in July 2019, we’re excited to announce the official rebrand of our UK…

InSites Consulting launches global Culture + Trends solution

To help brands navigate these extraordinary times, we’re excited to announce the global roll-out of our Culture + Trends solution….

Awarded Silver Trophy in ESOMAR Research Effectiveness Awards 2020

Fighting off stiff competition, we secured the Silver Trophy in the ESOMAR Research Effectiveness Awards for Anheuser-Busch’s three-year innovation project. To…