The Relationship Monitor

Christophe Vergult, Director Customer Experience Research InSites Consulting is one of the keynote speakers at the next Vlerick Marketing Informal on Thursday 28 January 2010.
Christophe will present The Relationship Monitor revealing the answer for 8 industries based on an in-depth study in 8 countries. The answer lies in compelling experiences tapping into underlying consumer needs, consistent with the brand promise over all touch points.

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