Upcoming Webinar: The Consumer Consulting Board

As our Head of Research Communities Tom De Ruyck is currently travelling around the world to present his new story ‘The Consumer Consulting Board’, we can now also anounce an upcoming webinar about this presentation, organized by MRA (the US Marketing Research Association). On Wednesday 26 September at 1 pm, Tom De Ruyck and Niels Schillewaert (Managing Partner USA) will explain everything about the success factors for structural collaboration with customers. When we talk about structural collaboration, we mean the integration of the voice of the customer in all decision-making flows of your company. We experienced that in most companies, customers are only allowed to give feedback at the very end of the decision making flow through traditional market research.

However, this is not enough to really stand out as a company and outperform the competition. It’s here where ‘the Consumer Consulting Board’ comes in: a keynote that gives you insights into how to involve the customer in every single phase of the decision making flow on an ongoing basis including:

  • An inspirational view on structural collaboration between your company and the market, based on interviews with senior executives of (global) brands from different industries.
  • Main reasons why your company should be serious about structural collaboration with customers.
  • A clear overview of what will be key, in order to succeed with structural collaboration.
  • An overview of some organizational measures your company will need to take when moving from one-off co-creation to structural collaboration.
In the workshop, Tom and Niels will also elaborate on what’s next for MROCs in terms of new tools and new possibilities. Moreover, a special attention will go to how to really engage with consumers, how to report results in an impactful way and how to embed this voice of the customer within all departments of the organization. In other words, how to give consumers a seat on the board of your company and create your own ‘Consumer Consulting Board’.
Wanna join? Find out more online.

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