From Consumer Intelligence to Consumer Centricity

From Consumer Intelligence to Consumer Centricity

In a world where change is inevitable, and the pace at which things change unpredictable, the ability to be responsive is the new competitive advantage. To stay relevant, brands need to surf the wave of change and build resilience by developing a collaborative mindset.

This bookzine illustrates why structural collaboration is the new modus operandi. To survive and thrive in these turbulent times, businesses need to keep a finger on the pulse to understand the consumers’ changing needs and wants. This requires commitment in listening to the voice of the consumer, and installing a culture and infrastructure where consumer insights are an integral part of the business.

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