Identifying distinctive assets for Jacobs Douwe Egberts

Identifying distinctive assets for Jacobs Douwe Egberts

According to the ‘Penetration Brand Religion’, brands should consistently use their distinctive assets in everything they do. But how do you identify your most powerful distinctive assets? Discover how implicit measurement brought JDE’s ‘Aroma Lady’ back to the forefront of its packaging.

 

The challenge

Jacobs Douwe Egberts (JDE), a Dutch beverage company; they have a portfolio of iconic coffee and tea brands in over 100 countries around the world. They wanted to get a better understanding of the distinctiveness level of its brands’ assets. The results aided the JDE team to create a coherent, immediately recognizable proposition; at the same time, they wanted to differentiate it from their competitors.

Distinctive assets are brand cues (e.g. colors, slogans, logos) that trigger the brand in the minds when seen, smelled or heard. As emphasized by the ‘Penetration Brand Religion’ thinking, which is inspired by gurus like Byron Sharp, brands should use these assets in communication and packaging consistently in order to build memory structures in the consumers’ minds over time, thus facilitating rapid and easy purchase decisions.

 

Our solution

Together with JDE we set up an innovative measurement study in 15 countries, using our proprietary implicit measurement tool. As memory structures are implicit by nature, the use of this time-pressured exercise allows to identify the strength and distinctive potential of various brand asset. In a competitive setting, we identified the extent to which brand attributes (logos, colors, tag lines and sound bites) are associated strongly and uniquely with JDE’s key brands. Next to testing the current assets, the approach also incorporated some past assets as well as some competitive ones.

The impact

This research delivered insights into what the most distinctive brands and assets are; and it also brought to light the strength of some former assets which are no longer applied actively, such as the old Douwe Egberts ‘Aroma Lady’ logo and the Jacobs ‘crown’. These results were used in a new communication and packaging design strategy; the ‘Aroma Lady’ occupied a far more central position on the DE pack as for design, color and size; and the new Jacobs design emphasized the key Jacobs brand assets, being crown, cup and aroma.

“Applying the learnings of this survey to new pack designs lead to a significant increase of shelf performance (improved brand salience and SKU-find ability) of our brands.”

 Pascal Mignolet, Head of Market Research at Jacobs Douwe Egberts

We’d love to showcase what our Branding & Communication research solutions can do for your brand. So get in touch to request your showcase.

Brand Religions bookzine by InSites Consulting

Brand Religions

Simplifying the world of marketing, grouping the most popular books, frameworks and beliefs in different schools of thoughts or ‘brand religions’. So what is your brand religion and are you measuring brand success the right way?

Request your download

You might also be interested in

Consulting consumers on sustainable water source management for United Utilities

United Utilities involved consumers in shaping its strategy to achieve sustainable management of water.

HSBC

Bringing Millennials to life via digital insight activation for HSBC

HSBC harnessed their structural community and digital workshops during COVID-19, to build relevance with Millennial customers in Indonesia.

Standard Chartered

How iterative feedback helped Standard Chartered bank to optimize the UX of CardsPal

Feedback from users in Hong Kong and Singapore helped Standard Chartered Bank to optimize the UX for its CardsPal app.