When it comes to customer experience practices, many companies have a mature process in place to measure touchpoints on an…
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My latest blog posts
In this series, we evaluate the three core ingredients to become a truly customer-centric organization: zooming in on Extreme Creativity. Consumers’ wants and needs change. So, being more creative in your approach means staying abreast of these changes. If you wish to excel, you have to be creative.
In this series, we evaluate the three core ingredients to become a truly customer-centric organization: zooming on Extreme Speed. If you wish to improve your organization’s internal clock speed and time-to-market, you need to adopt an agile, flexible, and fast approach. Speed is the key.