Christophe Vergult

Christophe Vergult

Managing Partner

 christophe.vergult@insites-consulting.com

 +32 9 269 15 06

Ghent office

Evergemsesteenweg 195

9032 Ghent

Belgium

My latest blog posts

Customer experience research: why it’s not a ‘cow and scale’ story

Customer experience research: why it’s not a ‘cow and scale’ story

When it comes to customer experience practices, many companies have a mature process in place to measure touchpoints on an…

Ingredients of Customer Centricity: Extreme Creativity

Customer Experience determines not only whether a brand survives, but also whether it thrives. In this series of articles, our…

Ingredients of customer centricity: Extreme Speed

Customer centricity means that brand owners need to step outside the boundaries of their business. Also, they should consider their…