Customer experience research: why it’s not a ‘cow and scale’ story
When it comes to customer experience practices, many companies have a mature process in place to measure touchpoints on an…
Christophe Vergult
Managing Partner
christophe.vergult@insites-consulting.com+32 9 269 15 06
Ghent office
Evergemsesteenweg 195
9032 Ghent
Belgium
My latest blog posts
Ingredients of Customer Centricity: Extreme Creativity
Customer Experience determines not only whether a brand survives, but also whether it thrives. In this series of articles, our…
Ingredients of customer centricity: Extreme Speed
Customer centricity means that brand owners need to step outside the boundaries of their business. Also, they should consider their…