Christophe Vergult

Christophe Vergult

Managing Partner

 christophe.vergult@insites-consulting.com

 +32 9 269 15 06

Ghent office

Evergemsesteenweg 195

9032 Ghent

Belgium

My latest blog posts

Customer experience research: why it’s not a ‘cow and scale’ story

Customer experience research: why it’s not a ‘cow and scale’ story

When it comes to customer experience practices, many companies have a mature process in place to measure touchpoints on an…

Ingredients of Customer Centricity: Extreme Creativity

In this series, we evaluate the three core ingredients to become a truly customer-centric organization: zooming in on Extreme Creativity. Consumers’ wants and needs change. So, being more creative in your approach means staying abreast of these changes. If you wish to excel, you have to be creative.

Ingredients of customer centricity: Extreme Speed

In this series, we evaluate the three core ingredients to become a truly customer-centric organization: zooming on Extreme Speed. If you wish to improve your organization’s internal clock speed and time-to-market, you need to adopt an agile, flexible, and fast approach. Speed is the key.