
Disrupt or be disrupted, insurers step up your game!
On May 25-26, London welcomed Europe’s leading insurance companies at the CX Transformation: Insurance Conference to hold a debate on…
Global Client Partner
delphine.vantomme@insites-consulting.com+32 9 269 15 20
Ghent office
Evergemsesteenweg 195
9032 Ghent
Belgium
Bio
Delphine joined InSites Consulting in 2007 as a fusion researcher to participate in multi-country research programs for global clients. Before joining the company, she studied Communication Sciences at Ghent University, where she also obtained her PhD within the field of system-1 measurement techniques. Today, she is responsible across offices for global tech and services clients, incl. leading brands in automotive, bank and insurances, and health services. With 15+ years of experience in rolling out VOC programs, she brings strong consumer-centered thinking to innovation and customer experience challenges in fast-paced environments. She is also the co-author of our Customer Journey Revolution bookzine, a story on how to create truly authentic and consumer-centered experiences, that she shares with great passion for a wide variety of audiences.
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